Forum Discussion

MikeP38's avatar
MikeP38
Experienced User
4 years ago

Attempting to use Online GST

Have attempted to post current GST online to IRD with no success. Just get the message as attached . Waited for 15 mins. 

Release and version details attached.

  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi MikeP38 

     

    Thanks for your post.

     

    I am sorry to hear you are having issues loading the GST screen. I am not aware of any outages with the IRD at the moment. Our developers are aware of this happening when there is not an outage and are looking for a fix.

     

    In the meantime, signing out and enabling the single sign on before logging in again has allowed some users to have the report load correctly.

     

    Let me know if this works for you!

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi MikeP38 

     

    Thanks for your post.

     

    I am sorry to hear you are having issues loading the GST screen. I am not aware of any outages with the IRD at the moment. Our developers are aware of this happening when there is not an outage and are looking for a fix.

     

    In the meantime, signing out and enabling the single sign on before logging in again has allowed some users to have the report load correctly.

     

    Let me know if this works for you!

    • MikeP38's avatar
      MikeP38
      Experienced User
      4 years ago

      Hi Yanike

      Really appreciate your reply.

      Two things have no idea how to "enabling the single sign on" plus gave up and submitted GST return manually.

      Would appreciate knowing how to enable single sign on. Will do this next time.

       

      Regards

      Mike

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        4 years ago

        Hi MikeP38 

         

        To enable the single sign on, you tick this option:

         

        If this option does not appear when you log in, it indicates you have already enabled this option. 

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