FIND TRANSACTION
When using AccountRight, when I click "Find Transaction" on the bottom row, nothing happens. When I look in under Window on the top, it is there as a selection, but nothing comes up. If I go thro...
Forum Discussion
Further to this, when I run a P&L, I can't drill down into the general ledger account.
Hi, thanks for your post, and welcome here to the Community Forum. We are thankful for your effort in bringing your concern to us and in attempting to resolve this. We are sorry that the "Find Transaction" button is not working on your end, and you cannot drill down to the general ledger. We appreciate your patience and understanding.
In this matter, I would suggest uninstalling and reinstalling your AccountRight software. After that, you may try again to click on the "Find Transaction" button and try to check if you can drill down into the general ledger account. You can find more information about uninstalling and reinstalling AccountRight in our Help Article: Uninstalling, repairing or reinstalling AccountRight v19.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
LenethI have 7 other companies, and there is no issue using this function within those companies, so there must be an issue with this company file.
Hi, thanks for getting back to us.
Regarding your concern, you may also check the Windows display of your AccountRight software. To check this, you would need to log in to your AccountRight then go to Window at the top >> Choose Cascade.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
