Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
8 months ago

Help Needed Please

Hi there, I need help please. Over the last week I am having problems signing in.   Firstly after clicking on AR I am asked for my email which I type in, then after a long time I am taken to the p...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi Wendy2018, 

     

    Thanks for posting. The error message seems to be connected with the missing 'trusted root certificate' in the computer. I recommend opening your internet explorer and trying to access login.myob.com. If the web page fails to load you can follow the following steps. 

     

    1. Download the required root certificate. https://symantec.tbs-certificats.com/vsignuniversal-root.cer 
    2. Double-click the downloaded .cer file.
    3. Click Open.
    4. Click Install Certificate
    5. Select Local Machine and click Next.
    6. Select Place all certificates in the following store.
    7. Click Browse.
    8. Select Trusted Root Certification Authorities and click OK.
    9. Click Next.
    10. Click Finish.
    11. You can now open AccountRight Live and log in as normal.

    Let us know if you require further assistance with this. 

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi Wendy2018, 

 

Thanks for posting. The error message seems to be connected with the missing 'trusted root certificate' in the computer. I recommend opening your internet explorer and trying to access login.myob.com. If the web page fails to load you can follow the following steps. 

 

  1. Download the required root certificate. https://symantec.tbs-certificats.com/vsignuniversal-root.cer 
  2. Double-click the downloaded .cer file.
  3. Click Open.
  4. Click Install Certificate
  5. Select Local Machine and click Next.
  6. Select Place all certificates in the following store.
  7. Click Browse.
  8. Select Trusted Root Certification Authorities and click OK.
  9. Click Next.
  10. Click Finish.
  11. You can now open AccountRight Live and log in as normal.

Let us know if you require further assistance with this. 

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

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