Forum Discussion

Over-Boots's avatar
Over-Boots
Experienced Cover User
8 months ago

MYOB Cloud and MYOB Veb Browser

In accordance with advice from Community Support I have entered the March payroll entries successfully in thw Web Browser,. However these entries are not relected in the MYOB Cloud. Also the invoic...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi Over-Boots,

     

    Thanks for your post. Apparently, gavin12345 is right. As per further checking, it looks like you're using AccountRight with an online file. If you are, there are two ways to use your subscription: desktop-based and browser-based. However, there are some differences in the interface and features of what you may see from the desktop to the browser.

     

    For the payroll entries, if these are not reflected in the browser version, it's important to ensure that all the details are entered correctly and the software is up-to-date. We strongly recommend clearing your AccountRight cache and your browser. This proactive step can effectively address issues related to performance, display, or data accuracy. By clearing the cache, you refresh the system, potentially improving speed and responsiveness. Clearing the AccountRight Cache.

     

    As for the invoice entries, the MYOB Invoice app is designed to automatically update your MYOB software when you make notes, add, or edit contacts on the app. If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

     

    I also recommend checking out these helpful articles: Access your company file from the web browser; Welcome to MYOB Business; and Get Help with Payroll.

     

    Feel free to start a new post if you have any other queries.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Staff
8 months ago

Hi Over-Boots,

 

Thanks for your post. Apparently, gavin12345 is right. As per further checking, it looks like you're using AccountRight with an online file. If you are, there are two ways to use your subscription: desktop-based and browser-based. However, there are some differences in the interface and features of what you may see from the desktop to the browser.

 

For the payroll entries, if these are not reflected in the browser version, it's important to ensure that all the details are entered correctly and the software is up-to-date. We strongly recommend clearing your AccountRight cache and your browser. This proactive step can effectively address issues related to performance, display, or data accuracy. By clearing the cache, you refresh the system, potentially improving speed and responsiveness. Clearing the AccountRight Cache.

 

As for the invoice entries, the MYOB Invoice app is designed to automatically update your MYOB software when you make notes, add, or edit contacts on the app. If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

 

I also recommend checking out these helpful articles: Access your company file from the web browser; Welcome to MYOB Business; and Get Help with Payroll.

 

Feel free to start a new post if you have any other queries.

 

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

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