Forum Discussion

Experienced User

3 years ago

We can't get in touch with the ATO

We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later.

jonesty
3 years ago
I can confirm this is now working.

Sam_R

Former Staff

3 years ago

Hi leibholdqpbc,

Thank you for your post.

If you are receiving this error, I would advise you to reload the activity statement, to do this:

Check the date the data was last updated
Click Update from ledger
Check the date has been updated
Continue to lodge the return

If you're not able to open the BAS, check that the ATO has been provided the correct Software ID. This help article, Get ready to lodge activity statements online, has information more information on this.

Let me know how you go, happy to help.

leibholdqpbc
Experienced User
3 years ago
Where is the mystery

Check the date the data was last updated <==== where is that
Click Update from ledger <==== where is that
Check the date has been updated
Continue to lodge the return
- Sam_R
  Former Staff
  3 years ago
  Hi leibholdqpbc,
  
  Please use the below screenshot as a guide for the above steps:
  
  1. Check the date the data was last updated (next to "update from ledger")
  
  2. Click Update from ledger
  
  3. Check the above date has now been updated (next to "update from ledger")
  
  4. Continue to lodge the return
  
  If you cannot see the above options in your BAS window, would you please advise at what point exactly this error occurs for you?
  
  Let me know how you get on.
  - leibholdqpbc
    Experienced User
    3 years ago
    At the screen - when it changes from myob to the web based logon, we get the myob waiting symbol.
    After a while - about how long it takes to write this note - maybe more.
    
    We get a screen that says
    
    No screen like you suggest.
    
    If I click on an item on the list, the choices are -download or revise