Hi,
Sending out invoices/statements to the right person is tricky when you don't have the option of entering various department emails in the Contact card. Often invoices go directly to the salesperson etc but a copy has to go to the admin/purchasing area which is a different person. The card profile doesn't allow for a title/position etc for clear recognition of a persons role(being the correct contact etc). The card file doesn't allow you keep the email records sorted and it is only when you get to the email invoice stage that you have the option to chose.
Should probably clarify the MYOB phone support person already thought that statements were seperated like emails to print or email not both by the tick on the card file. Had trouble understanding that customers would have a different email address for statement and invoices.
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