100%.
For reasons I haven't been able to discern, the selcted invoice templte occasionally reverts to one of MYOB's default templates without us noticing.
Our clients then receive unbranded, default invoices with incorrect information which seem more like phishing emails. We then have to field multiple queries about these dubious invoices, and find and contact everyone who received one to applogise and explain and send proper invoices. Do you understand how unprofessional that is, and that not one of MYOB's clients wants that happening to their bussiness???
I suspect the switch to default is related to MYOB updates, which happnen automatically and frequenlty now, making it harder to check that the templates haven't reverted after each update. Even if it is somehow us who change the template accidentally, we want to be able to prevent that kind of accident. We never want to us any of the default MYOB templates.
If we could hide or delete all but our own template... probelm solved.
I just can't express my frustration enough at this recurring problem.
Related Content
- 10 months ago
- 2 years ago
- 4 years ago
- 12 months ago
- 2 years ago