Hi ASWatCSR
This is my process any time a bank account is changed:
1. Phone the main contact already on the card to confirm the change (including Staff)
2. Make a contact log entry dated 31/12/2999 (yes always this date) and in the Note
The word Bank
Date of request for change
Date actually changed
(P) Previous bank details
(N) New bank details
Who was spoken to and when
Who made the change on the system
eg Bank: 15/01/2021 18/01/2021 (P) 012-999 12345678 (N) 062-999 2112112 Jennifer Johnstone - Manager 16/01/2021 08:53am GKR
3. Email sent to contact to confirm we have changed the bank details on file
4. Copy of the Change request including the emailed confirmation is attached to the card
5. Each month (or when ever you want) run a contact log report for 31/12/2999
Hope this is of assistance
Gill
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