Hi Conspirio,
Thank you so much for your detailed post and my apologies for the late response.
How did you attempt to upload these documents? Did you use the drag-and-drop method, the Capture App, the "Add a Document" feature, or did you email them to your In Tray, either from your own account or from suppliers? Please try another upload method to see if that resolves the issue. Additionally, clear the AccountRight cache and try uploading the documents again to eliminate any potential software anomalies: clear the AccountRight cache.
Please keep in mind that you can only add documents that are up to 10MB in size and are in specific formats, including .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG. If your document(s) do not meet these parameters, you may need to adjust their size or format to successfully complete the upload.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
Related Content
- 2 years ago
- 2 years ago
- 6 months ago
- 2 years ago