harvey_fred
7 years agoContributing Cover User
Just received a MYOB bill for all the credit card payment surcharges since I added online payments as an option- thinking it was automatically being added at the customer's end.
I'm thinking of opting out of online payments for this reason. The surcharge can't be included in the invoice as an item if the customer decides to pay by direct debit so therefore I can't cover myself for the surcharge if they decide to pay by credit card. There should absolutely be a box that can be ticked explaining the surcharge and the customer accepts it as happens in most credit card transactions these days. It is too much for small businesses to have to carry that charge as well.
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