UND FUNDS not ticked, can't change, how to bank?.....
Hi All This is my first time using this, so forgive me if I forget to add something. Has anything changed recently which has stopped the ability to change the account that a sale is deposited into, if the salesperson has forgotten to tick the Undeposited Funds box?? I called MYOB - sat on call for ages, no resolution. We feel like we recently used to be able to just use the dropdown box to change it from Cheque Account to Undeposited Funds. I have been just able to do that with 2 cash payments in fact, but attached are 3 transactions that we CAN'T change: #1 ISSUE is that I can't bank the cash because they aren't in the Bank Deposit window & I can't get them to that screen unless I change them to Undeposited Funds. So as they sit at the moment, it looks like they are already in the Cheque Account, but they aren't. Does TRANSFER FROM DEPOSITS have anything to do with why the necessary buttons are grey instead of blue? That's the only difference that the MYOB lady on the phone and myself could find between transactions that could be changed and these 2 that couldn't. #2 ISSUE is that if the payment type is entered wrong (which it often is), we can't change that either. The only suggestion that the MYOB lady had was to delete them all and start again! But she couldn't explain why some were like it and some weren't, and why this has only become an issue very recently. Please someone have an answer :)
Link to supplier invoice scan from Pay Bills Screen
Hi All, We are transitioning to using the Intray to scan and OCR invoices, but we have one sticking point surrounding our checking process which I am hoping someone may be able to point us in a direction from previous experience. Our process to for checking invoices prior to creating the bank file is to print a copy of the remittance and verify the details of each invoice against the remittance.But as we will no longer have physical copies of the invoice to check against then we must rely on the scanned copies saved against the purchase entry. As far as I can see the only way to readily access the scan is through a web of screens from the Prepare Electronic Payments (I know there are other ways, but from the point of checking I think this is the most direct route), which is rather time consuming. So I'm wondering if anyone else has an idea to easily access the scanned copy that might be able to help in this manner. What would be ideal is a link to open the invoice from the Pay Bills screen under Prepare Electronic Payments. There is a nice empty field at the right of the table that would be ideal in this case. Is there any ways to add an extra field/link into this table that might be able to do the job.
Electronic Payment total different to bank withdrawal
Help please... I have an EP totalling $5,610.80 but the corresponding bank withdrawal is for $50 less - a total of $5,560.80. There is no one payment within the EP batch for $50 and I have not received any advice from the bank that there were any incorrect bank details for any of our payees. What can I do to identify this difference and reconcile my account? Thanks, Trudy
Accounts receivable: GST on MYOB's Credit Card Surcharge on payments not reconciling with payment amount
Hi MYOB Community, I have a payment made by a customer via Credit Card, and it doesn't match the invoice price. Payment is $3.90 more than my invoice. The price difference between the Invoice amount and the Bank Feed amount is exactly the GST of MYOB's Surcharge for a credit card payment, less $0.25 cent merchant fee. My payment notification from MYOB looks like: You've just been paid $2,581.83 by (Customer) Invoice amount $2,305.62 Tax $ 230.56 Surcharge $ 45.65 Total amount $2,581.83 Surcharge (excluding GST) $ 41.50 Merchant Fee $ 0.25 Total amount Received $2,540.08 And that is the amount in my Bank Feed. My Invoice to match this payment against is$2,536.18 What am I missing in the invoicing process that it does not include the GST of the surcharge? And how do I best reconcile this payment now. Thank you!Allocating Spend Money in Bank Feeds
Hi All, I have a client who gets the following error every time they attempt to create a Spend Money transaction from their Bank Feeds. The Spend Money window appears to default to an Electronic Payment without allowing the user to uncheck the option. It therefore insists that they have a supplier card for every transaction. I am not sure how this was turned on or been able to find the option to turn it off. Any suggestions please? TIA AlanThow to deal with a bill payment I paid for my customer
I have two company A and B. A sales production to B. B need to pay a bill but I use A's credit card to pay it. So I created a purchased order in B's account. How to deal with the credit card transaction in A's bank feed, and how to record Journal Entry, which is debit and which is credit?
