Latest topics
2FA authentication
I have just read your MYOB news in relation to the above. you are telling us that we have to re-authenticate every 24 hours really.............. I do not work on the weekends and I leave the office phone at work. Surely there should a re-authentication when you are actually using MYOB.41Views0likes3CommentsMYOB Team - Leave Request
Afternoon, When trying to add a leave request in the MYOB Teams APP, there are no Leave Reasons available to choose from (see screenshot). There are leave types set up in MYOB (see screen shot). All other employees are able to add leave. There is nothing special with the leave types as they are used for all employees. Help would be appreciated. Kath32Views0likes1CommentMYOB CRM (Tall EMU)
Hi All, We have been running Accountright live for some time and have outgrown its base functionality we currently get from it, the plan had been to migrate to MYOB Advanced/Acumatica however this is not a current option we can justify. So the search has begun for more functionality system wide, we have seen the MYOB CRM or Tall Emu system which looks like it has a wide range of functionality, just wonder if anyone has experience first hand on the systems operations both good and bad or any other integrations that would help move forward with inventory control, ordering forecasts , web integration, special pricing and better customer management. any feedback is appreciated Cheers Matt21Views0likes0Commentspayroll and cost centre tracking
Hi I have recently started cost centre tracking, unfortunately I forgot to add it on recent pay runs. I can't seem to alter the cost centre as it is greyed out. I am an administrator and have all the permissions. Is the only way to fix it is to undo the pay and rerun it? If so this will affect the Single Touch Payroll Reporting Part of it unnecessarily?8Views0likes1CommentCan I use an asterix in Bank Rules?
I have three (3) similar bank payment descriptors that I see on my bank feeds and I need to apply each to one of three (3) different customers. Can you help? These are the descriptors (redacted): Direct Credit 500001 STRIPE STRIPE_Qkj3yzjicpR Direct Credit 133334 STRIPESTRIPE-8EYxiRRZQ6F Direct Credit 502221 STRIPE STRIPE_QjbMhpcULfk The rule must look for each customer which relates to the six-digit code. Initially I took the first two codes and created two new rules, eg: When the description on my bank statement contains this exact work or phrase: Direct Credit 500001 STRIPE STRIPE ... then look for open invoices for this customer.... BUT THE BANK RULES FAILED TO RECOGNISE THE TRANSACTIONS. To test it, I made sure that there was an outstanding invoice to apply the payment to. No other bank rule uses Stripe in its keywords to do a different action. Bank rule was applied to all accounts. Then I changed the rules and added the (*): When the description on my bank statement contains this exact work or phrase: Direct Credit 500001 STRIPE STRIPE* AND IT STILL DIDN'T WORK. I have tried to navigate MYOB for technical support and it is impossible to find a way to ask questions, even in the Community forum it took a while before I found where I could actuall ADD a question. Can anyone help me? TIA34Views0likes0CommentsTrying to Fix has resulted in duplicate Superannuation.
This is complicated because I have made two error and I have got it in a muddle. Will try to explain. I processed a payroll with a LWOP of 7.5 hours and posted to STP2 Advised that it should have been Base Salary of LWOP Processed another payroll with -7.5 LWOP and then I made my second mistake and put the +7.5 against Compassionate Leave. (just not looking at correct line). I paid and reported this to STP2 and there was a SG of $38.81 accrued. Then I realised this was wrong and I entered a payroll for Compassionate Leave -7.5 and LWOP +7.5 (no superannuation on this) Gross and Net pay are negative. Then to correct I entered payrun Base Hourly +7.5 and LWOP -7.5 this created another Superannuation amount of $38.81 accrued. The employee has there correct pay and I have not paid Superannuation but can see it has accrued twice. What is the easiest way to fix this please. So that is shows correctly on Payroll Registers and Pay Superannuation. Many thanks for your assistance.23Views0likes1CommentBank Link to the wrong bank account
Not sure if this is the right platform for seeking a solution, however I need help. I have 2 bank accounts, a saving and the transaction accounts, account #1 for the transaction and account #3 for the savings. Since the last reconciliation the accounts has swap, the transaction has linked to #3 and the savings to #1. I have delink and re-link but nothing change. What do I do? Please help.35Views0likes5Commentsremittances
we send out the remittances through Print/email purchase orders. The suppliers email addresses are entered correctly, and in the Payment details window the email address is entered - and the question to either print or email the remittance is also entered as email. However, every week there are several suppiers whose remittances are not sending because the question at the bottom left of the page has been changed to Print the Remittance, from the original entry of Email Remittance. Why is this happening when the supplier details have never been adjusted at all. thank you for your help6Views0likes1CommentInvalid fingerprint
We have a read only version of MYOB and can no longer access it. Not sure if this is because of the new update of MYOB that came out last week. When I click on "View error details" it says invalid fingerprint. How do I fix this so we can view the file? If I click on restart Account Right I get the same error85Views0likes2CommentsPayroll EOY Finalisation
When my employees go to their My Gov site then onto the ATO, the tax office is saying their 2022/23 tax is "Not Tax Ready". The first thing I did was to go to Single Touch Payroll reporting in my business's MYOB Dashboard site. I can bring up Payroll Year 2023/24, but it does not give me the option of previous years. It is possible I may not have finalised the 2022/23 year in error. Is there a way to review the finalisation status of the 2022/23 year? My emplyees have submitted their tax returns for the 23 tax year without problem. I have not spoken with the tax office yet. Andrew26Views0likes3CommentsRETURNS REJECTED
We have this lodgement error for a simple Individual tax return with a rental property. Please help. Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/incdtls:DepreciatingAssetsIntangibleBalancingA djustmentA) Hint: The string '' is not a valid Decimal value. Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false321Views0likes3CommentsSuperannuation
Hi, I am self-employed and I pay the super on my Bank account from the Company Account. As I pay weekly my wages and super, I am confused on what categories does the transaction fall. My two frequent transaction are Wages and Super payment. I have been advised by one of my friend the following; Wages & Salary- Electronic clearing account Superannuation payment- superannuation payable I noticed on Dashboard the Superannuation payable is increasing on every transaction. Please advise the right categories for these two frequent transactions and advise me the possible way to correct the errors. Thank you37Views0likes1Comment