New Zealand Payroll

Post any questions relating to NZ Payroll.

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ACC and Holiday Pay on MYOB Payroll
One of our staff member has been on a mix of ACC (non work related injury) and pay for 12 months. At times she has been paid for by ACC on a work trial and at other times on abatement where we pay f...
Solved
SRK
5 years ago
Payroll
7.7KViews
0likes
2Comments
NZ Payroll Compliance update - April 2022
Hi Everyone The 2022NZ complianceupdate is now available inMYOB ACE Payroll., MYOB Payroll (Desktop), and MYOB Essentials Payroll. This release includes key compliance changes that tak...
Steven_M
3 years ago
3.3KViews
2likes
0Comments
printer not activated, error code 30
Hi there, obviously the latest Windows 10 update has affected the print function in MYOB payroll. It was working perfectly fine last pay last week. I note that Windows did an update. When I went to e...
Solved
Soph_TBL
6 years ago
3.3KViews
0likes
6Comments
Payday Filing upload report errors
Hi I cant seem to upload my CSV files once they have been created from payroll into the My IR. The error coming back from my IR say errors found in uploaded file. then it lists about 50 items that n...
Solved
Bobcat66
6 years ago
3.1KViews
0likes
9Comments
payday filing file not uploading
Hi When I try to upload my EI Employee file to IRD i get an error message. I changed the file from an xlsx file to a CSV as it wouldn't accept the xlxs. Can you pleae let me know what file ...
Solved
Donna113
6 years ago
2.9KViews
0likes
9Comments
Payday filing
Hi there, i have done my first pay with Payday filing. When i upload the file to MyIR i get an error message. I have attached the 2 screens that appear. It would appear the first line of the data...
Solved
sarahh02
6 years ago
2.9KViews
1like
8Comments
Payday Filing new and leaving employee details
Hi there, i have created my first march pay and the payroll has created the "new and leaving employee details" file. When i go to upload it on the IRD website it comes up with an error message stat...
Solved
sarahh02
6 years ago
2.8KViews
0likes
8Comments
Invalid filing period
Hi, I have been trying to file my G.S.T Return for Dec 2019 and Jan 2020 two monthly filings, has been switched to 6 monthly filings from Feb 2020. When I do try to file the two monthly one ...
Solved
JeffHulse
5 years ago
2.6KViews
0likes
1Comment
Negative final pay
We have an employee who's final pay is in negative as he has taken time ahead. He is being paid 3 days less the -41 hours holiday pay which leaves him with only a small payout but I can't process it ...
Solved
harper23
6 years ago
Really need help today...
2.6KViews
0likes
3Comments
Annual leave rate increases
Why does the annual leave rate alter with certain staff AND sometimes I am able to change it back to their ordinary rate and sometimes not? Also, we have a staff who started October 2019, has taken ...
Solved
Gail206E
5 years ago
2.5KViews
0likes
8Comments
Premier 19.5 app has been blocked for your protection
I still have one client on this and am trying to do their accounts. I went to open a support request and it won't open one - tells me to come here. So does anyone know why I need protection (I have a...
Solved
PhilANZ
5 years ago
app blocked
2.5KViews
0likes
5Comments
Payroll Error Message
Hi can someone please help me with this error message I receive from payroll every time I open the file. The file got corrupted and I had to delete it and restore it and now it comes up with t...
Solved
AnnaF
6 years ago
2.2KViews
0likes
6Comments
MYOB the underlying connection was closed: An unexpected error occurred on a send - MYOB Payroll
Error message: 'MYOB the underlying connection was closed: An unexpected error occurred on a send' - Have uploaded a screen shot. I've never had this error occur before! I could not pull my journ...
Solved
Soph_TBL
6 years ago
2.2KViews
0likes
4Comments
MYOB Payroll "directory does not exist"
Hello I have installed MYOB payroll on my PC but when I open the program I get the message "The Directory C:\Users\Public\Data\MYOB\Payroll does not exist. Would you like to change the path you ...
Solved
Leah_W
6 years ago
2.2KViews
0likes
5Comments
MYOB Payroll Version 2023.1
Hi I have completed the latest update, and proceeded to enter data. it asked me to set up password do I did and hadn't notined anything different until I was finalising a Pay. The journal didn'...
Solved
HCL
2 years ago
2.1KViews
2likes
31Comments
Resignation after ACC
We have an employee who has been off work on ACC ((work related injury) - we have agreed it was but are not 100% certain it was not an old injury) he had only been in our employeement for approximate...
Solved
AdminGBMP
2 years ago
2.1KViews
0likes
6Comments
Setting up Annual leave for a salaried employee in MYOB Payroll 2019.1
Hi there, i have a new employee started who will be paid monthly on an annual salary. I understand the pay code should be set to days and that pay default quantity should be 21.75 days. How do i e...
Solved
sarahh02
6 years ago
2.1KViews
0likes
4Comments
Switching an employee from one MYOB Payroll to another
Hi, I have just set up a second MYOB Payroll for an associated company I need to change an employee from the old to this new one. Is there an easy way to do this or do I need to Finish him (...
Solved
sue2
4 years ago
2KViews
0likes
4Comments
payroll error
Hi there, I have a payroll error when I opened by payroll programme. I have attached the error. How do I fix, thanks, Jenny
Solved
WaimeaJenny
5 years ago
1.9KViews
0likes
4Comments
How to interpret a negative leave accrual situation
Hi, I've got a complicated situation where an employee didn't have enough accrued leave to be paid for all of the annual shut-down period and the boss felt sorry for him (because the employee wa...
Solved
Dee2016
6 years ago
1.9KViews
0likes
3Comments

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