Forum Discussion

cwu's avatar
cwu
Experienced User
2 years ago

2FA and changing to new phone ( old phone not available)

I changed to a new iphone yesterday. The Google Authentitator was not carried over on the change over. I am now trying to add 2FA to GA on my new phone. i logged on to my account to reset the 2 FA a...
  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern.

    Thanks, Hannah

cwu's avatar
cwu
Experienced User

Thanks for the reply. I finally found the back up codes. And I follow exactly the steps ie log in but when I put the back up code in, it does not work. It wants the 6 digits authenticator codes and there is no other work around from the log in screen ( I go to my account, click security settings etc and it takes me to the page where I need to change 2 FA)

Pls advise.

 

Thanks

Hannah_V's avatar
Hannah_V
Former Staff
2 years ago

Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern.

Thanks, Hannah

  • JED2's avatar
    JED2
    Contributing Cover User
    10 months ago

    Hi

     

    I have the same issue as the original poster. Please cna you assist. 

     

    Regards

    Janice Driman 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      10 months ago

      Hi JED2,

      Thank you so much for your post.

      I'm happy to assist you with this matter. I've sent you a private message to collect the necessary information for resolving the issue. Please check your inbox.

      Looking forward to hearing from you soon!
      Regards,
      Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      10 months ago

      Hi JED2,

      I would like to check if you're still having this issue? if so, feel free to post again and one of us will be happy to assist you.

      Regards,
      Earl

      • JED2's avatar
        JED2
        Contributing Cover User
        9 months ago

        Thank you Earl

         

        Problem solved, am able to now work from remote location. 

         

        Kind regards

        Janice

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