Forum Discussion

PetCity's avatar
PetCity
Contributing User
3 years ago

Access a closed company file

Hi I need to access a MYOB company file for a business that closed 5 years ago. We have a current (online) subscription for another business, but I need to access reports from the closed business f...
opening a closed company file
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi PetCity 

    The .myox file can be opened with the recent version of AccountRight, but we would need your serial number or client Id to check the version it would be compatible with. If you have this information, please send it via Private Message. The instructions for restoring a company file are given in this help article. 



    Update: Restored the backup locally 

PetCity's avatar
PetCity
Contributing User

Hi

Thank you for your reply.

I am unsure how to restore the backup file (we do not have a current subscription for this co. file & I do not know what version it was using)

Are you able to help?

Cheers

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi PetCity 

Are you able to locate the backup file and if it's in .zip format, extract the contents and check if the file is in .myo or .myox extension ? 

  • PetCity's avatar
    PetCity
    Contributing User
    3 years ago

    Hi

    I have found a zip file and inside is a .myox file.

    Thanks

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi PetCity 

      The .myox file can be opened with the recent version of AccountRight, but we would need your serial number or client Id to check the version it would be compatible with. If you have this information, please send it via Private Message. The instructions for restoring a company file are given in this help article. 



      Update: Restored the backup locally 

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