Forum Discussion

BFAV's avatar
BFAV
2 years ago

Stuck - No access to company file due to backing up

Good morning,

 

I am unable to sign into my company file and keep receiving:

 

Backup in Progress

The company file is currently backing up. You can sign on once the backup is complete.

 

I have restarted the computer still to no avail.

 

Thank you

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi BFAV

     

    Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

     

    I've arranged for the company file to be reset back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Let me know how this goes and if we can provide any further assistance here on the forum.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


    Cheers,
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi BFAV

     

    Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

     

    I've arranged for the company file to be reset back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Let me know how this goes and if we can provide any further assistance here on the forum.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


    Cheers,
    Leneth

    • BFAV's avatar
      BFAV
      2 years ago

      It worked. 

      Thank you very m,uch for your promt action. 

       

       

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi BFAV

         

        You're most welcome. Thank you as well for your patience. We're glad to hear we're able to fix it for you.

         

        We do have a question for you that can help us improve our service.

         

        Are you satisfied with the response provided ? YES or NO
        Did we solve your concern? YES or NO

         


        Please don't hesitate to post again if you need help in the future.

         

        Cheers,
        Leneth

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