Forum Discussion

Mabs1969's avatar
2 years ago

AccountRight not responding

Any idea why my MYOB AccountRight is taking so long to respond today ? It is happening in 2 separate company files. I click on an Employee card and it takes 5 minutes to open in the meantime I receive a "Not Responding" response.

  • Clarkin's avatar
    Clarkin
    Contributing Cover User

    Yes, me too. Shut MYOB down & restarted, still to no avail.

    • SandraVL's avatar
      SandraVL
      Contributing Cover User

      Same here.  MYOB AccountRight not responding over multiple data files.

    • has this been rectified yet as ours still isnt working

       

  • JillL1's avatar
    JillL1
    Experienced User

    We are also having the same problem.    Anyone know if there is a response from MYOB?    

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi All,

         

        Thank you for the posts and welcome to the Community Forum! I appreciate you reaching out to us, and I do apologize for the inconvenience it may have caused. Our development team is now investigating, and rest assured that it will be fixed as soon as possible. Thank you for your patience.

         

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai

  • I am having same problem - i tried using browser its not working either

    • Tanialmm's avatar
      Tanialmm
      Experienced Cover User

      I cannot use either. Shut the whole computer down.  Can login then nothing.

       

  • Similar issue here, Trying to open a company card from the Cards list and it is taking forever, 
    but if i open from an invoice its fine , a little slow but not "not reposnding" and 2-3 mins slow 

  • Same here that need Payroll to be ready by 3pm cut-off :smileyfrustrated:

  • Same issue here.

    Have deleted and reinstall the program. Still not responding.

    Have logged out of cloud and logged back in - back to not responding.

     

    Is someone on this yet?

    • Henah80's avatar
      Henah80
      Cover User

      We have intermittent access now. Takes a few seconds to load. This is better than the complete freeze out.

      Hopefully it's just a glitch.

    • Pete66's avatar
      Pete66
      Contributing User

      Trying also to complete payroll.

      Was also trrying to just "snip the screen of the MYOB outage , but the new version of the snip is **bleep**.

       

  • it happens to me as well. I try to contact MYOB and the waiting time is very long, still on hold with them...already 40 mins on hold