Forum Discussion

Trusted Cover User

12 months ago

AccoutRight plus file upgraded to a premier file. How to?

Hello I need to upgrade an existing Plus file to a Premier file. I've tried all angles of MYOB support! Wish it was easy but it's turned out to be a huge and extremely unhelpful. I would have tho...

Plus to Premier

MichelleS_ECO
12 months ago
Hello
Just a follow up incase anyone else has an issue doing this type of upgrade.
Basically you need to get onto the DFR Team (dataservices@myob.com).
Nothing in the MYOB support notes told me that, support online didn't seem to know and so it took a considerable amount of time and two phone calls to get to the end of it all.
Then even when you get the file back from the DFR team the instructions they issue are very limited.
You need to use your best logic to get your file functioning again.
So all the best of luck to you.
Maybe one day MYOB will make it a whole lot easier to convert from a Plus file to a Premier file.
Don't rely on the idea that you can access the Help>Change Product with success...unless you're lucky :)
Regards Michelle

MichelleS_ECO

Trusted Cover User

Thank you Gavin

Yes I tried that but without success.

I decided to call and wait on hold.

I think it might be getting done.

Yet to see the outcome!

Regards

Michelle

MichelleS_ECO

Trusted Cover User

12 months ago

Hello

Just a follow up incase anyone else has an issue doing this type of upgrade.

Basically you need to get onto the DFR Team (dataservices@myob.com).

Nothing in the MYOB support notes told me that, support online didn't seem to know and so it took a considerable amount of time and two phone calls to get to the end of it all.

Then even when you get the file back from the DFR team the instructions they issue are very limited.

You need to use your best logic to get your file functioning again.

So all the best of luck to you.

Maybe one day MYOB will make it a whole lot easier to convert from a Plus file to a Premier file.

Don't rely on the idea that you can access the Help>Change Product with success...unless you're lucky :)

Regards Michelle

Earl_HD
MYOB Moderator
12 months ago
Hi MichelleS_ECO,

Thanks for your post and my apologies for the late response.

We're pleased to hear that your issue has been resolved. Additionally, The upgrade process involves two stages: firstly, upgrading your serial number at our end, and then upgrading your company files associated with that serial number to the updated product.

To initiate the serial number upgrade, we'll proceed with upgrading both the serial number and license of your company files. I understand that you're currently on Plus and are considering upgrading to AccountRight Premier. Our team will prepare and send you a quote for this upgrade.

Once the quote is accepted, you'll need to navigate to Help >> Change Product and select Premier. This action will prompt the confirmation of the file, which can be conveniently done online. After this step, your file will be upgraded to Premier status. You can confirm this change by going to Help >> About AccountRight, where it will show AccountRight Premier as the Product.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
- MichelleS_ECO
  Trusted Cover User
  12 months ago
  Hi Earl
  You make it sound so simple. It's a shame my reality did not match this.
  Currently we have two serial numbers for our files we have some files using Plus and some using Premier.
  I got and paid for the quote to go from Plus to Premier and wish that the process of accessing the Plus file and going to 'Help >> Change Product and select Premier' had worked. But the fact is it didn't, I recieved the attached screenshot instead.
  So I'm posting this incase others find themselves in my postition, hoping that this information will save them from running the support gauntlet.
  Regards
  Michelle
  
  MYOB Conversion Roadblock.pdf50 KB
  - Earl_HD
    MYOB Moderator
    12 months ago
    Hi MichelleS_ECO.
    
    Thank you very much for your feedback and for offering a workaround to resolve this issue. Please feel free to reach out if you have any further questions, and one of us will be more than happy to assist you.
    
    Kind regards,
    Earl
- Qiu
  Experienced User
  9 months ago
  hi Earl,
  I have the same issue of upgrading to Premier. could you please send me a private message instructing me how to upgrade? Earl_HD
  
  thank you