Forum Discussion

GASCOIGNE's avatar
GASCOIGNE
Experienced Cover User
2 days ago

Back up frozen - AccountRight

Hi 

 

I cannot log into MYOB.

Message on the screen

 

Backup in Progress

This company file is currently backing up

You can sign on once the backup is complete

 

Please help

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey GASCOIGNE,

     

    I've successfully run a fix on your file to help with the "Back up in progress" message. If you continue to experience the same message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen