Broken Login
For the last few months (since the last update I believe), the log in has been completely broken on AR for Windows 10. AR Build 2023.11.1.7. First of all, it doesn't remember my email anymore so I h...
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That reply was less helpful than I thought was possible. You certainly haven't enhanced anything if it takes me 10 minutes to get into my account because the whole thing fails.
How does telling me about a feature you have re-introduced help solve my problem of the entire log-in process being broken? I don't even get to see the 30-day option because I never get that far, and it doesn't show up in the simplified log-in screen that evnetually shows up after the normal process fails.
Hi Flowtek15,
My apologies for he late response. I understand your frustration with the login process and I apologize for the inconvenience you're experiencing. We assure you that security and data protection is our top priority.
If you're having difficulty finding the 30-day option, it might be due to a specific issue with your account. Additionally, attempting to clear your AccountRight Cache could potentially resolve the issues you're encountering.
Again, I apologize for the inconvenience and appreciate your patience as we work to improve the login process.
Regards,
Earl
Hi MYOB, I have been having the same problme since the last upgrade and have logged the problme online nad via a telephone call with MYOB. Both times your solutions did not work and all our accounts take 10 minutes for the password box to appear to log in
