Forum Discussion

wwu's avatar
wwu
2 years ago

Cannot change login (Login name already exists I116_30000)

Hi team,   Can you please help to change my login email address?    
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi wwu, 
     
    Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. 
     
    I have checked your account and fixed the issue on our end. You may now try to log in again. 
     
     
    Please do let us know how you go, and feel free to post again anytime you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

Dammit's avatar
Dammit

I am experiencing this issue as well.

Part of the problem is that I have two myob profiles. I want to change the main login email to be the one currently being used by the second profile. Consequently, I attempted to change the login email on the second profile to be something not currently being used in any myob account, but I got the same "Cannot Change login" error message. Please can you contact me to fix this issue. 

Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi Dammit,

 

I see that you're receiving an error message when trying to change your login email address. No worries, I'm here to help! To resolve this, I've sent you a private message to investigate this further with you. Looking forward to hearing from you soon!

 

Cheers,

Princess

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