Forum Discussion

MeaganG2's avatar
MeaganG2
Contributing User
5 months ago

Change a Login Email Address?

I currently have 2 separate email address logins and different serial numbers attached to each. One of the email addresses is about to be discontinued however I can't change to the new email address...
change login
MeaganG2's avatar
MeaganG2
Contributing User
5 months ago

Hi Doreen_P 

 

I attempted to change my email address at my.MYOB and am getting the error message:

Login name already exists (I116_30000)

 

Regards, Meagan

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi MeaganG2 

     

    It looks like you're trying to change your old email address to one that's already been used on our system or by another user. This is usually what triggers the error you're seeing. To fix this, you'll need to use a new email address that's not been registered with us before. You can make this change yourself on my.MYOB or through My Account. If you need a hand with this, our virtual assistant, MOCA, is ready to help on our website. And don't worry, if MOCA can't sort it out, you'll be seamlessly transferred to our live chat team for further support.

     

    Cheers,

    Princess

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