Cannot open Company file

Hi bazzamed

Thanks for your post. To fix this, I recommend clearing your AccountRight cache to avoid software discrepancies. Clear your AccountRight Cache

Additionally, instead of selecting from recently opened files, open the application and choose the file from the library or online, depending on where it is saved.

Feel free to post again, we're happy to help!

Regards,
Earl

Hi bazzamed 

Try suggestion by Earl_HD

Unable to open upgraded file is a more likely solution.

Regards

Gavin

Hi Gavin

I tried following your solution and came across the following:

I saved the link of AccountRight Hotfix Tool as

but it downloaded as 

I am not sure if I have missed something so if you could make any further suggestions I would be most grateful.

Many thanks

Hi Gavin

Deleted as suggested and tried again but unfortunately same outcome.

Any other possible suggestions?

Hi Earl

I tried your suggestion but it did not solver my problem.

Do you have any other suggestion/comments as I need to get this sorted as I cannot login to my company files.

Many thanks

Barry

Hi bazzamed,

Thank you for your post and I understand that the issue is still not fix even after following the troubleshooting above. Alternatively, please try clearing the cache of Accountright as it might fix the issue.

Feel free to write a post if you need further assistance.

Cheers,

Jem