Forum Discussion

Mel_Achterberg's avatar
Mel_Achterberg
Experienced User
3 years ago

Can't access Clearwater File due to update

Hey, I want to test an import and want to use Clearwater.  I have downloaded the files from my.MYOB but when I try to use them it says I have to updated my version of AccountRight but I have the late...
Mel_Achterberg's avatar
Mel_Achterberg
Experienced User

Hi Komal Yes I have tried that. I was able to download them okay but when I try t open the file through MYOB, it wants me to update my MYOB but I have the latest version!

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Mel_Achterberg 

Please choose "Yes" to the upgrade prompt as if the sample file is in an earlier version, it will upgrade the file to match your software version. 

  • Mel_Achterberg's avatar
    Mel_Achterberg
    Experienced User
    3 years ago

    I already have done that and have the latest version.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Thanks for confirming, please attach a screenshot of Help>>About MYOB AccountRight for the file that opens on this first and also the screenshot of the error so we can check what's causing it. 

      • Mel_Achterberg's avatar
        Mel_Achterberg
        Experienced User
        3 years ago

        Photos attached :)

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