Hi PJsBiz ,
I get you are just trying to get your client to access the new file. Normally, after sending the invitation, the user must accept it before getting access to the file. It also helps to check if the email address where the invitation is sent matches the email address used to log in.
Let us know if you still need help with the login. We're happy to help.
Thanks,
Genreve.
Hi Genreve
Yes the email went to the correct email address; yes the client was able to accept; yes the client is logging in with the correct email address. What she can't see is the data file when she opens up MYOB Account Right on the desktop version.
Thanks
Hi PJsBiz,
Thank you for clarifying. If the invite was already accepted, the email address is correct. While accessing the file, your client might need to log out and log in again to their email address from the AccountRight app and access it from the online library.
If you continue to have the same issue after going through those steps, please send me your serial number, the email address used to log in, and any relevant information and screenshots. I'm happy to help.
Thanks,
Genreve
Thank you Genreve for your reply. My client has, after a disasterous experience with MYOB decided to go back to using Intuit QB.
Hi PJsBiz,
Sorry to hear about your client's experience with MYOB. We always aim to provide the best service possible, and we regret that we fell short in this instance. We really appreciate your feedback, and we hope we can do better next time.
If there's anything else we can assist you with, please feel free to reach out.
Cheers,
Princess
