Forum Discussion

147292's avatar
147292
2 months ago

AccountRight 2024.6 report date/time not updating

See screenshot.

If run a report, it shows the correct date/time. Then if we press "Run Report" (green button) again, the new report will still show the old date/time. Have to close the report completely to get the updated date/time. In the past versions we could press this button and it would reflect the updated date/time that it ran, so that we don't get mixed up that we could be referring to an old report run on the printout. We would appreciate a fix, thanks.

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    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 months ago

      Hi 147292,

       

      Thank you for sharing the screenshot of the report! I get that you're unable to get the updated date or time of the report after selecting "run report." This can be fixed by clearing the cache of your AccountRight, as sometimes this can help resolve odd behavior. You may follow the steps in this  link on how to clear the cache. 

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      Princess