Changed email address asks to link user ID to company file however gives error message

Question

HiI have changed my email address and followed the instructions from MYOB Customer Service. When I tried to resign in using the new email address MYOB AccountRight sent me to "Link a USER ID to your MYOB account".I clicked on "Link User ID and open File" however I received an error message which reads&nbsp;"Something went wrong&nbsp;Try refreshing your browserIf the issue persists, contact MYOB support"&nbsp;I notice this has been an issue for others. I have tried leaving the password blank which did not work.&nbsp;Thanks for your help&nbsp;

earl_hd · Answer

Hi MsRose&nbsp;Thank you so much for your post and sorry to hear that you're having a hard time accessing your file. When this error occur, we do recommend to clear your browser's cache and history or try logging in from a different computer/browser.Please do let me know how you go on this.Regards,Earl

msrose · Answer

I finally got through to speak to MYOB help. Clearing the cache did not help. I ended up having to pay to have my administrator access reset.&nbsp;

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Changed email address asks to link user ID to company file however gives error message

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