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LeesaScanlon's avatar
LeesaScanlon
Contributing User
4 years ago

Company File Login gives error message "not responding"

When I attempt to login to one of our company files (non live company file), the banner on top of the login box reads "not responding".  After a short time of loading (displaying the loading 'wheel'...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi LeesaScanlon 

     

    Sounds like you got most of the way sorted - Good job!

     

    The default location for an AccountRight 2021 company file would be: Documents\MYOB\My AccountRight Files\ However, Help Article: Manage libraries has the other default locations.

     

    Note: if the company file is stored online with AccountRight 2021 do let us the following details:

    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
Martie53's avatar
Martie53
4 years ago

I had the same problem.  I searched "Unable to open Accountright file" and a post came up with Run the Accountright Hotfix tool so I did that on the file I couldn't open and it fixed the problem.

  • LeesaScanlon's avatar
    LeesaScanlon
    Contributing User
    4 years ago

    Thanks so much Martie53 I'll look up that post and give that a shot! 

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