Contact a MYOB sales person
I have a new client who is trying to somehow setup a subscription for AR Plus so he can activate his new file and put it online. He has posted a message on here but isn't familiar with the process ...
Forum Discussion
Hi Liz_A,
Thank you for the post and for letting us know your concern. I've responded to this user and provided the information so he/she can have a new subscription online.
Please let me know if you need further help.
Kind regards,
Sai
Hi Isaiah_C
This client has just informed me that his subscription has expired, even though he gave credit card details at the time. Please advise whether there is an issue such as incorrect Serial Number or just a problem with MYOB's recording?
Regards
Liz
Hi Liz_A,
I'm sorry for the delay in getting back to you. I've just sent you a private message to gather more information that will aid us in resolving this issue. Please take a moment to check your inbox when you can. Thank you!
Looking forward for your response.
Regards,
EarlHi Liz_A,
Thank you for your response and for providing the information. Upon reviewing the account, everything appears to be active, and the subscription has been reactivated. I've also confirmed and reactivated their file successfully. If you're still experiencing issues, please let us know, and we'll be more than happy to take another look to assist you.
Looking forward for your response.
Regards,
Earl
