Forum Discussion

SamSam1's avatar
SamSam1
5 months ago

Email bounce back - Sorry, email delivery was unsuccessful.

 

Experiencing some email delivery failures with sending to one particular vendor.   Have checked SPF records etc and they are correct.  The recipient has checked on their side it the message does not appear to be reaching the recipients servers.   Can I check if the recipient address has been blocked on the MYOB side?    (note: this address below is not the actual recipient address)

 

Sorry, email delivery was unsuccessful.

Subject: Remittance Advice

Destination: accountsreceivable@acme.com.au

Sent: June 24th 2024, 12:28:46 pm

Message: Attached is your remittance.


Diagnostic-Code: rejected

 

 

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  • SamSam1's avatar
    SamSam1
    5 months ago

    Hello,
    The address listed in my post is NOT the address that we are having problems with.

    Can I send you a direct message with actual address that is having issues?

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      5 months ago

      Hi SamSam1

       

      Thanks for clarifying. You can go to my profile and send me a private message from there.

       

      Cheers,
      Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 months ago

    Hi SamSam1

     

    It looks like the email might be getting blocked. I checked, and it’s not blacklisted on our end, so the issue is probably with the vendor’s email provider. I recommend looking into that.

     

    If you need any more help, feel free to start a new thread.

     

    Thanks,
    Genreve

     

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