Hi, Mermaid
Thanks for your post.
If the gross payment is not showing up on the group certificate of the employee, you may need to check all payroll categories used to make sure that they were assigned to the correct ATO reporting category. To do this, kindly check the Help Article: Assign ATO reporting categories for Single Touch Payroll reporting for further information. If changes have been made, you will need to send an update event to make sure ATO has the most up-to-date figures for your employees.
When sending an update event, please refer to the steps below:
- Go to the Payroll command centre > Payroll Reporting > Payroll Reporting Centre.
- If prompted, sign in using your MYOB account details (email address and password).
- Click the STP reports tab.
- Choose the applicable Payroll year (2022-2023).
- Click Send update event.
Once done, you may check the Payroll Register, Payroll Activity and Year-to-date verification report to see if the figures match. Kindly follow the steps below:
- Go to the Reports menu > Index to Reports.
- Click the Payroll tab.
- Run the Activity Summary and Register Summary reports for the entire payroll year, e.g. 1 July 2022 - 30 June 2023.
Please let us know if you require any further assistance with this.
Best regards,
Doreen