Forum Discussion

bower1's avatar
bower1
Experienced User
6 months ago

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

  Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou
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Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi bower1 ,

I'd be happy to assist you with this. Could you please send me a private message with the following information?

  • Serial Number
  • Company File ID
  • Email Address
  • Full Name

Looking forward to your response.


Regards,
Earl

  • bower1's avatar
    bower1
    Experienced User
    6 months ago

    Hi Earl, I sent my details through a private message to enable the company file. I am not sure if I access the private email correctly. Can you advise if you received my message. Thanks Lindy

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      5 months ago

      Hi bower1 ,

      My apologies for the late response. I would like to check if you're still having this issue? If so, please do let me know so I can confirm this one for you.

      Looking forward to your response.

      Regards,
      Earl

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