Forum Discussion

bower1's avatar
bower1
Experienced User
6 months ago

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

  Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou
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bower1's avatar
bower1
Experienced User
5 months ago

Hi Earl, I have rechecked the email address linked with my MYOB and I have not been sent a file so I can confirm in MYOB.  Did you receive my Private message okay with the relevant details for the MYOB so you could then send me the file to load?  Thanks LIndy

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi bower1 ,

    Thank you for confirming. I have received your private message and successfully activated your Company File. The license file has been sent to your email.

    Feel free to post again if you need further assistance; we're happy to help!

    Regards,
    Earl

    • bower1's avatar
      bower1
      Experienced User
      5 months ago

      Hi Earl, Thanks for all your efforts assisting me. I have now received the file and loaded to MYOB with success. So very much appreciated.  Regards Lindy

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 months ago

        Hi bower1 ,

        You're very welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.

        Regards,
        Earl

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