Forum Discussion

Maria6062's avatar
Maria6062
Contributing Cover User
2 months ago

How to change user email address

In following Q&A solution I deactivated a user and recreated with their same name but updated email address but received message "There is already a user with this name. Enter a different name."  Is there any way you can just update the email address and have the same name?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi Maria6062,

     

    Thank you for the post. To assist you further with changing user email address, please refer to this Change login email address. 

     

    If you continue to experience any issues, you can reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai

    • Maria6062's avatar
      Maria6062
      Contributing Cover User
      2 months ago

      Thanks Sai.  The user does not have access to my.MYOB although she is set up i.e. 

       

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        2 months ago

        Hi Maria6062,

         

        The new website that they need to go for them to access the file is app.myob.com.

         

        Regards,

        Sai

         

  • Maria6062's avatar
    Maria6062
    Contributing Cover User
    8 days ago

    Hi Sai 

    The user did go into app.myob.com and same issue.

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      7 days ago

      Hi Maria6062,

       

      Thank you for the response. Please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount to have this resolved.

       

      Regards,

      Sai