Forum Discussion

Koslam1's avatar
Koslam1
7 months ago

How to deactivate a company file

I have problem with upgrading company file, can I deactivate this old file and make a new company file?
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi Koslam1,

    Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one to be set up for you. Please send me a private message with the following information, and I'll be glad to assist you with this.

    Serial Number.
    Company File ID.
    Full name and Email.

    Looking forward to your response.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Koslam1,

Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one to be set up for you. Please send me a private message with the following information, and I'll be glad to assist you with this.

Serial Number.
Company File ID.
Full name and Email.

Looking forward to your response.
Regards,
Earl

Natasha_M's avatar
Natasha_M
7 months ago

Hi Earl,

 

I'm wishing to de-active a company file ID as well but I can't seem to private message you?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi Natasha_M,

    Thanks for your post, and welcome to the Community Forum! 

    I'd be glad to help you with this. Could you please reply with the last four digits of your serial number and your Company File ID? Thank you!

    Looking forward to your response.

    Regards,
    Earl

    • Natasha_M's avatar
      Natasha_M
      7 months ago

      Hi Earl,

       

      Sure!  It's 4014 & 23

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        7 months ago

        Hi Natasha_M,

        Thank you for providing the additional information. I have marked your Company File ID 23 as inactive. If you have any further questions, please don't hesitate to start a new post, and one of our team members will be happy to assist you.

        Regards,
        Earl

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