Log in - 2FA Authenticator (*everyday)
Good Morning, I'm curious if anyone has these issues when logging into Myob AccountingRight with regular using the 2FA Authenticator. Well, this morning for the first-time when I went to jump...
Forum Discussion
Hi, WilMyob43
Thanks for your post, and welcome to the MYOB Community Forum.
Please confirm how you log out from your AccountRight. Kindly try logging out from your AccountRight through Services > Sign out from AccountRight Live. Once done, every time you log in to your company file, it will always ask for your 2FA.
Please let us know how it goes on your end.
Best regards,
Doreen
I usually go to
File and exit to close the program at the end of the working day. So please tell me if this is the wrong thing to do??
So from now on Myob recommends we to so Services , sign out from AccountingRight in MYOB software AR program.
But when you on internet - online Myob doesnt show Services - sign out from AR? I am so confuse.
So how do we properly shut down the Myob properly via internet online ?
Did Myob recently change somehthing at their end?
I never had an issue with my 2FA authenicator in the last 4 months until Monday (yesterday 09/10/23) was really odd did not ask for my password or 2FA authicator and AGAIN today this morning when I came to work.
Not just me only but one of our internal staff this morning was able to log in Myob and loged in without asking her to put in password or 2FA. Internal staff can log into Myob without my authority is very concerning.
So Myob saying we should be clearing the cache history in our browser via online everyday at the end of the working day?
This is unusual for me and can be forgetful to make sure it is offline, clearing history when closing down the computer.
I never had this issue before when I was using the 2FA authenicator last week until yesterday and today. I did everything on my end to protect the company file and updated the passwords several times. Until this morning when I jump on my PC it does it again, didn't ask for my password and my 2FA authenicator.
Myob would this be your technical issues at you end? Unsure if you have made any amendment to the programs - Accounting AR.
Omg.
3rd day did it again. (Wednesday) 11/10/2023
Switch on my computer.
Open the MYOB software program on my desktop.
Click on to Open a company file
Click on ONLINE TO open a file
DID not ask me for password and the 2FA authenicator.
I had a lengthy chat with Shaun from MYOB Technical Support yesterday afternoon.
Shaun advised it is a Microsoft issue due to a upgrade.
Every MYOB user has a right to be worried.
I am also worried about my Internet Banking.
Why would a program not close on shutting down a computer?
If Microsoft is to blame, then MYOB has to adopt security improvements as a matter of urgency.
Hi WilMyob43 DuncanS
We appreciate you bringing this to our attention. We are actively investigating the matter to enhance your experience. At this point in time, it's under active investigation. We'll be forwarding this example to the teams so they can remain up to date, would you be able to confirm which email your client was using at the time of logging in when 2FA wasn't requested. We really appreciate the patience shown whilst we investigate this for you all.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
EarlThis situation applies to my practice (not a client).
I emailed Mark Hutchings last week - Mark also said it was under active investigation.
Personally, I have multiple issues with Microsoft.
OneDrive has been difficult to use. My secondary email was cancelled in Outlook without my consent.
I now have Microsoft Teams on my computer as MYOB uses Microsoft Teams.
Understand Microsoft has closed their Call Centre.
Please update as a matter of urgency.
We want to ensure that you've seen our latest update regarding the 2FA changes, refer to this link for a detailed information Update -Improved Security- 2FA changes - MYOB Community
Appreciate your patience while we worked on this.
Cheers
Priya Selvaraj
