becIGA
8 months agoContributing User
login
hello, for the past few weeks i have been unable to login to MYOB. i put in my email address but there is no option for my password only the prompt that i have forgotten my password. I then need to ...
Hi becIGA,
Thank you for your patience and for trying the uninstallation and reinstallation of the software. We have executed a fix script on your file to try and resolve the issue.
However, if you're still encountering the same login problem, could you please confirm if you are the only user experiencing this? Would you mind attempting to open the software on a different computer as well?
Cheers,
Princess
Hi becIGA,
Thank you for your response.
To assist you further, could you please confirm if you are the only user experiencing this issue? Also, would you mind trying to open the software on a different computer? Your cooperation in this matter is greatly appreciated.
Cheers,
Princess
I do not have another computer to try this on.
My boss uses the same computer as me with a different log on obviously and he has been having the same issue.
Is there another way i can have this issue sorted more efficiently? I only work 2 times a week and this message has been going on for weeks!
Hi becIGA,
Thank you for your response.
I can understand how frustrating it is when an issue has been going on for weeks, and I appreciate your patience and cooperation as we work towards a resolution. I assure you that we are committed to resolving this issue as efficiently as possible. Since you don't have another computer to try logging in, let's try some alternative troubleshooting steps:
Please let me know how you get along and include the diagnostic log file with your response.
Cheers,
Princess
please find attached the diagnostic file.
BEFORE I started this thread i had already reinstalled MYOB and checked for windows updates etc