MYOB phone app

Question

Hello all,&nbsp;Prior to the recent MYOB update I was able to view my invoices on the MYOB phone App.&nbsp; This was very helpful for a quick snap shot of client invoices due or overdue and any invoices that I needed to pay.&nbsp; I am now unable to open the app as my four number pin directs me to a page which asks for my username and password.&nbsp; When I insert my user name and password (same as I use to open MYOB on the computer) it tells me thay I have an incorrect username or password.&nbsp; Very frustrating.&nbsp; Does anyone know how to sort this out? I have tried deleting the app from my phone and reloading it.&nbsp; The new app does exactly the same thing.&nbsp; It is recognising my account as my business name appears at the top of it,&nbsp;Thanks,&nbsp;John

sean_dc · Answer

Hi Riverside2&nbsp;
&nbsp;
Thank you for posting. I'm glad to assist you with this.
&nbsp;
Kindly try the default username and password. Username: Administrator and leave the Password blank. Let me know if it works for you. I'm happy to assist further.&nbsp;
&nbsp;
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
&nbsp;

riverside2 · Answer

Hi Sean&nbsp;&nbsp;wish I'd contacted you earlier. It worked immediately. Thanks for your help👍

sean_dc · Answer

Hi Riverside2&nbsp;You're welcome. I'm glad it worked out.&nbsp;&nbsp;

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MYOB phone app

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