Myob Team App issue
I have a staff member who has the MYOB Team app loaded. They keep getting a message about their profile and needing Super info. They are not eligible for super so there is no information. It is now not allowing her to put her hours into her Timesheet.
I have tried reinviting her and she has reinstalled the APP but still doesnt let her past the super query.
I'm sorry to hear that you're having problems with this. The software works by checking the mandatory details are entered for all employees and doesn't take the age of the employee into account. As such, you can enter dummy super info into the employee card in AccountRight. You'll need to go into the employee card>>Payroll details tab>>Superannuation and make sure super is not ticked for that employee, this will ensure super is not calculated.
When you have updated the employee card in the software, the employee will need to log out and back in or completely close the app and log in.
Please let me know if you need further help.
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