Forum Discussion

Experienced Cover User

6 years ago

New Company file user unable to log in - icon beside User ID

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or...

Komal_S
5 years ago
Hi VictoriaB ,

This icon means that you have invited the user as an "advisor" instead of a "user".

Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.

Please reach out if you need further assistance.

Melisa_D

Former Staff

5 years ago

Hi VictoriaB,

Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

Note; please hide any sensitive information.

VictoriaB
Experienced Cover User
5 years ago
Hi Melissa, please see icon below:

Please see icon:
- Komal_S
  MYOB Staff
  5 years ago
  Hi VictoriaB ,
  
  This icon means that you have invited the user as an "advisor" instead of a "user".
  
  Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.
  
  Please reach out if you need further assistance.
  - VictoriaB
    Experienced Cover User
    5 years ago
    Thanks Komal,
    
    Did not intend to do that. I have now deleted that profile and sarted again - all good.