Forum Discussion

GlobeInteriors's avatar
GlobeInteriors
7 months ago

New Staff Member cannot log in

Correct password entered however system just loops will not log in or log out - doesn't say why she can't log in - and she has to exit MYOB . Does anyone know why?
  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi GlobeInteriors,

     

    Thank you for your post.

     

    To better assist you, have you given clearing your AccountRight cache a try before logging in or perhaps considered uninstalling and then reinstalling the app? Sometimes, that can help resolve login issues. If not, could you please log in to app.myob.com in your browser? That way, we can see if the issue might be specific to the desktop app. Also, if you could grab the diagnostic log, that would be incredibly helpful! It'll give us a clearer picture of what's happening with your AccountRight.

     

    Looking forward to assisting you further.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi GlobeInteriors,

 

Thank you for your post.

 

To better assist you, have you given clearing your AccountRight cache a try before logging in or perhaps considered uninstalling and then reinstalling the app? Sometimes, that can help resolve login issues. If not, could you please log in to app.myob.com in your browser? That way, we can see if the issue might be specific to the desktop app. Also, if you could grab the diagnostic log, that would be incredibly helpful! It'll give us a clearer picture of what's happening with your AccountRight.

 

Looking forward to assisting you further.

 

Cheers,

Princess

  • GlobeInteriors's avatar
    GlobeInteriors
    7 months ago

    Thanks Princess - your advice solved our issue!

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      7 months ago

      Hi GlobeInteriors,

       

      Thank you for your response.

       

      That's fantastic news! I'm thrilled to hear that my advice was helpful in resolving your issue. I'll now close this post as resolved. Please feel free to post again if you need further assistance.

       

      If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

      Cheers,

      Princess

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