Terminated staff member showing not tax ready in their MyGov account
We have finalised the payroll and now an ex-employee is calling to say that their MyGov account is marked as not ready.
Everything has balanced at our end and the ATO helpline is "too busy" to take calls. We send employee terminations to the ATO at the end of each quarter. Everything looks fine on our end and no other employees have had this issue. Any suggestions?
Hi NBAccounts,
Thank you for your response.
It is possible that the termination could be part of the issue. When you reprocess the finalization, please make sure to undo the finalization for this certain employee, remove the termination date from the card file, and do the same with the employee termination tab under the STP reporting center before finalizing it again. Once you redo the finalization, make sure that the finalization has been accepted by the ATO and there is no error code.
Please let me know if you require any further assistance with this. I'd be delighted to help you.
Cheers,
Princess