Hi TobyChch,
I can see that you were able to speak with one of our phone support agents, as advised by the payment invoice issue that we had. We apologize if you weren't informed right away about the issue.
We are usually posting updates via our status hub page when we are having an issue or maintenance. You may take note of the link to our status hub for you to be updated just in case we encounter issues in the future.
Also, if you need further assistance, you may check out our virtual assistant, MOCA by clicking the chat bubble at the bottom of the help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.
Feel free to write a post if you need further assistance.
Cheers,
Jem
Hi Jem,
The chatbot is useless, the agents have been unable to help me, and the NZ billing department has also been unable to help. So far I have spent hours on this and it is still unresolved. The payment has still not been processed.
I'm just trying to confirm and get this invoice paid so you don't lock me out! Why is this so impossible to get done?
