Forum Discussion

MandMak's avatar
MandMak
Contributing Cover User
6 years ago

Restoring Company File - Error Message when uploading Company File

Hi    I am using the new Cloud based - AccountRight Plus AU 2018.3   At some point in the last year, my Company File Name was changed to include a year "2018" and I have been trying to change it ...
Error
Restore Company File
  • Haydes's avatar
    Haydes
    6 years ago

    Hi MandMak 

     

    Thanks for confirming this, this is what I mentioned before with the Recently opened list.

     

    As a small note it won't change the Shortcut link on the Recently Opened list, you can right click the shortcut and choose "Remove from list" and the next time you open the file it'll re-create the shortcut.

     

     

    What I suggest doing this:

    1. Right Click the name listed here
    2. Choose Remove from List
    3. Once removed go to: Open > Online
    4. Sign in here and open the datafile (This should show the correct name)

     

    Once re-opened, try closing and re-opening to see if this now shows up correctly in the list.

MandMak's avatar
MandMak
Contributing Cover User

See attachment for details. 2 Pages - hopefully that makes it a bit clearer.

Haydes's avatar
Haydes
MYOB Product Team
6 years ago

Hi MandMak 

 

Thanks for confirming this, this is what I mentioned before with the Recently opened list.

 

As a small note it won't change the Shortcut link on the Recently Opened list, you can right click the shortcut and choose "Remove from list" and the next time you open the file it'll re-create the shortcut.

 

 

What I suggest doing this:

  1. Right Click the name listed here
  2. Choose Remove from List
  3. Once removed go to: Open > Online
  4. Sign in here and open the datafile (This should show the correct name)

 

Once re-opened, try closing and re-opening to see if this now shows up correctly in the list.

  • MandMak's avatar
    MandMak
    Contributing Cover User
    6 years ago

    Perfect! Thanks Hayden, you're a gem!

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