Forum Discussion

rjlo's avatar
2 years ago

Restoring Company File - Error Message when uploading Company File

Hi, since moving to AR 2023.4, I've been unable to restore my MYOB file online.  I get either:   1. The connection to the server was lost. Please check that the serve is on and connected to the net...
  • rjlo's avatar
    rjlo
    2 years ago

    Hi Doreen_P, 

     

    The problem is resolved, but it involves a new message.  It indicates that another user is currently using the file.  When I acknowledge this message that user will be logged out, the restore process continues and completes.

     

    The only other user involved is me, so the process appears to close the open MYOB file and then perform the restore.