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SAMMY2004's avatar
SAMMY2004
Cover User
5 months ago

UNABLE TO LOG IN - BACK UP IN PROGRESS

Unable to log in on this morning on all users ID - receive an error message saying  "This Company file is currently backing up. You can sign in once the back up is complete"' Please help!!  
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  • SAMMY2004's avatar
    SAMMY2004
    5 months ago

    Thanks for getting back to me Jem.

    Our issue has since been resolved.

    Have a great day !

    Cheers

Jemar_C's avatar
Jemar_C
Valued User
5 months ago

Hi SAMMY2004,

 

Thank you for your post, and welcome to the community forum!

 

I appreciate your patience and understanding, and I thank you for sending the screenshot of the error message that you are getting. To resolve this issue, I will need to check your account and file to proceed with troubleshooting. Please send me the details of your account via private message using the template below, as I will need the details of your account and it needs to be sent privately for the security purposes of the account.

 

Serial number:

Company file ID:
Business name:

First and last name:

Email address:

 

I will be happy to assist you in resolving it.

 

Cheers,

Jem

  • SAMMY2004's avatar
    SAMMY2004
    Cover User
    5 months ago

    Thanks for getting back to me Jem.

    Our issue has since been resolved.

    Have a great day !

    Cheers

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