AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB Any advice??

Hello Keith_W and John_Dinning The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed. I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version. If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Forum Discussion

Keith_W

Experienced Cover User

3 years ago

Unable to open Sample Files (2022.9)

AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB

Any advice??

ChrisMYOB
3 years ago
Hello Keith_W and John_Dinning

The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed.

I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

John_Dinning
Trusted User
3 years ago
I found this problem too. MYOB now have Ver 2022.8 Clearwater sample files.
You may have to ask for them as I don't think they have a link to them yet.
- Keith_W
  Experienced Cover User
  3 years ago
  Thanks for confirming, John. I'll try to reach MYOB....
ChrisMYOB
Former Staff
3 years ago
Hello Keith_W and John_Dinning

The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed.

I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
- AlisterML
  2 years ago
  The sample Company file will only open as a read only version, says coy file has expired but I have upgraded the sample coy file when prompted to do it. Now shows as correct version.
  - ChrisMYOB
    Former Staff
    2 years ago
    Hello AlisterML
    
    Welcome to the Community Forum.
    
    Sorry for the delay in my response.
    
    Have you managed to sort this out?
    
    If not I would suggest giving your AccountRight software a reinstall.