Forum Discussion

Keith_W's avatar
Keith_W
Experienced Cover User
3 years ago

Unable to open Sample Files (2022.9)

AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB   Any advice??    
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello Keith_W  and John_Dinning 

     

    The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed.

     

    I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version.

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

     

AlisterML's avatar
AlisterML

The sample Company file will only open as a read only version, says coy file has expired but I have upgraded the sample coy file when prompted to do it. Now shows as correct version. 

ChrisMYOB's avatar
ChrisMYOB
Former Staff
2 years ago

Hello AlisterML 

 

Welcome to the Community Forum. 

 

Sorry for the delay in my response. 

 

Have you managed to sort this out? 

 

If not I would suggest giving your AccountRight software a reinstall. 

  • AlisterML's avatar
    AlisterML
    2 years ago

    Hi,

     

    No I have not been able to resolve this - if I open the sampole file it still shows dated expired, can view info but can't add anything or change things.

     

    Any help with how to reinstall software?

     

    Regards

    Alister Sides

    • gavin12345's avatar
      gavin12345
      Ultimate User
      2 years ago

      Hi AlisterML 

       

      Some MYOB staff might not be aware that the sample files no longer get installed with AR2022, so re-installing (usual go-to solution for almost anything) is unlikely to help. Try this link instead.

       

      Regards

      Gavin

      • AlisterML's avatar
        AlisterML
        2 years ago

        Hi everyone,

         

        Gavin - I have done that. The latest version is not there but it then asks if I want to updateb the file and I do but still get file is expired. 

         

        Chris - Yes, when I click on that diagnostic link I get "Access Denied".

         

    • ChrisMYOB's avatar
      ChrisMYOB
      Former Staff
      2 years ago

      Hello AlisterML 

       

      If still having issues and you have tried to open in a previous version that I suggested earlier. 

      Can you please send a screenshot of the error happening as well as please attach the diagnostics log.  

       

       

      • AlisterML's avatar
        AlisterML
        2 years ago

        I do not see anything about opening an older vesion, Chris. 

         

        I do not know what you mean - an older version of Clearwater? If so it then prompts to upgrade file which I do abut still says the file is expired after the update.

         

        ??

         

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