Forum Discussion

Sinclair's avatar
Sinclair
Experienced Cover User
3 months ago

Unable to restore backup file locally

We have to backup our online file daily and restore in order to export our sales (apparently the file is too big and the export wont run while using the live file.) Today we have followed the same p...
gavin12345's avatar
gavin12345
Ultimate User
3 months ago

Hi Sinclair 

If suggestion by Earl_HD does not resolve the matter, perhaps try MYOX Services. They can help check the backup to see if it is indeed a Library issue. They can also help purge the old transactions and reduce the file to a manageable size, without having to start a new file. This might save repeatedly backing up and restoring etc.

 

Regards

Gavin

 

  • Sinclair's avatar
    Sinclair
    Experienced Cover User
    3 months ago

    Thanks Gavin, uninstalling MYOB and reinstalling has done the trick.

    Our file is large and could do with a purge- is MYOX services a part of MYOB or is it a third party?

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