Forum Discussion
Are there any updates on this fix?
There is a gaping security hole in your software that has been in place for three months, and despite my best attempts to contact the help desk, I am told to just keep waiting and monitor this post for updates, but you have not provided any updates.
- JillL110 months agoExperienced User
myobuser20 Try lodging a formal complaint via - feedback@myob.com. Not likely to change the outcome as MYOB seem unconcerned about the security issues raised however it does mean they will respond. A slight improvement on the non-response happening here.
- myobuser2010 months agoContributing User
Hi Jill, two weeks of emailing and not even a single response from feedback@myob.com
Disappointing but sadly not surprising.
Their attitude to this issue is extremely perplexing.
- JillL19 months agoExperienced User
Any updates?
Can you advise what the expected process is for closing the file after doing a backup. Currently if we choose File & backup then at the completion of the backup the file automatically closes. BUT when you re-open there is NIL security. No password, No 2FA. There is no opportunity to sign out of the file.
- myobuser2010 months agoContributing User
Thanks, Jill - I have raised it with the MYOB team ad nauseam, and the best they gave me was to monitor this post. It has been months, and they have provided no updates.
I will email the feedback email as well, hopefully it generates some action.
It appears many people are concerned about this, but they seem to be doing nothing about it.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.